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Refund policy
Return Policy
Lines and Loom LLC, products are custom made. We do not accept returns. Gift cards are also non-refundable. Orders are final.
Damaged/Defective Product Policy
Oh no! Please inspect your order upon receipt. If your product arrives damaged or is not as ordered, report the issue by email, within 5 days of delivery. A clear picture of the concern, and detailed description of the issue, is required. We'll gladly evaluate the issue and do what we can to make it right.
Order issues can be reported to: hello@linesandloom.com
Order Cancellations
In an effort to provide our customers with a fast turnaround process, Lines and Loom LLC orders are quickly finalized, even before they are shipped. If you require an order change/cancellation within 6 hours, contact us by email at:
We'll gladly try to accommodate you!